Community Solar FAQs
Still have questions?
Community Solar FAQs
Still have questions?
Community Solar permits residents, businesses, non-profits, and other electric users to support renewable solar energy without putting panels on their roofs. If you subscribe to our Community Solar Farm, you will receive on-bill credits from the Community Solar Farm representing your assigned portion of the solar energy production. Those on-bill credits will reduce the amount you owe on your electric utility bill. You save on your electricity costs because you pay the Community Solar Farm owner, ConEdison Solutions, for the on-bill credits at a 10% discounted rate. So, for every $1.00 of credit you receive on your electric utility bill, we only charge $0.90. You pay us a portion of the credits (to cover the cost of building and maintaining the solar farm) and you keep the rest!
No cost to join!
You just need to be an electric utility customer within the service area of the Community Solar Farm! If you have more than one electricity utility account, maybe for multiple homes, or an apartment, or a business, you can enroll each utility account. We’ll assist you with enrolling multiple accounts – after you’ve enrolled your first account please contact (866) 251-1247 or [email protected] to add additional accounts.
*Applies if a subscriber moves within the utility service territory for that community solar facility.
You save money because, as a subscriber, you receive utility bill credits to offset your payment to the utility and then you pay us at a 10% discounted rate for those credits (i.e., for every $1.00 credit we apply to your bill, you only pay us $0.90).
You will continue receiving electricity and a monthly bill from your utility as normal, with the credits from your share of the solar farm’s energy also appearing on the bill as a reduction to the total bill. If the power goes out you would still contact your local utility company for assistance, just as you do now.
Simply complete our online enrollment application. We will need your electric bill to confirm you are eligible for Con Edison Solution’s Community Solar program and to determine your historic usage. Enrollment also requires a method of payment; we accept both Credit Card and Automatic Withdrawal (ACH) Payments. So it will be useful for you to have these handy as you complete the enrollment process.
a. We need a recent copy of your electric bill so that we can evaluate your last 12 months of usage history and then identify what percentage of the solar farm to reserve for your account.
b. We’ll need your payment information so that we can send you invoices after the community solar credits begin appearing on your utility bill. Don’t worry – we will never charge your account before you begin receiving Community Solar credits on your utility bill and we provide multiple notices/updates via email!
Each month, you will continue to receive a bill from your utility. Your utility bill will include service charges, applicable taxes, and charges for any electricity supply you received from the utility. It will also include a credit for the electricity you received from the community solar facility. You will also receive a monthly bill from Con Edison Solutions. That bill will be for the electricity you received from the community solar facility but discounted by 10% of the credit you received from the utility. You are obligated to pay both bills.
New York customers will only receive one consolidated bill from the utility company.
a. One year with an auto-renewal. You are welcome to exit the agreement early, without an early termination fee. Please note however, that it can take up to six months to remove you from the solar farm as we work with the utility company and their standard timelines.
b. The term begins when you first see community solar credits on your utility bill.
Unlike many other Community Solar programs, Con Edison Solutions does not charge any sort of termination fee for unsubscribing before the end of your term. However, we do need to notify the state’s public utility commission about your request to unsubscribe and, in some states like Massachusetts, we are limited to doing this to only twice a year. In turn, you may experience a delay in unsubscribing depending on when you contact us and when we are scheduled to notify the public utility commission.
a. We’ll send you an invoice every month after you see the credits on your utility bill. Then we’ll automatically charge the credit card or ACH account on file that you used to enroll in the program. We will not charge you until after you’ve seen the credits appear on your utility bill. We’ll be sure to keep you notified as credits are scheduled to appear and as to when you can expect your first invoice from us.
b. When the credits allocated to you are not enough to offset your entire utility bill, you will have to pay your utility company for the balance, as well as paying us the discounted price for the credits.
c. Some months, you may have two bills to pay (one bill to your utility company and one bill to ConEdison Solutions). However, the sum of the payments will be less than what you would have paid to only the utility company if you were not participating in Community Solar!
You will see credits appear on your bill only after the utility company has approved your allocation and after the Community Solar farm site has been turned on and is producing solar energy. Again, we will not be charging you until after credits begin appearing on your bill.
Yes! You’ll have access to an online customer portal to track savings, view invoices, enroll for more, and even refer a friend. If you have questions about your subscription you can submit an inquiry to us via your customer portal or find our direct contact email and phone number
No. As the owner of the solar farm, tax credits and incentives go to Con Edison Solutions. You do get the benefit of the 10% credit discount and the knowledge that you are supporting renewable energy programs in the state!
Yes! However, if you receive a separate bill from your third party supplier the Community Solar credits can only be applied to your utility bill. If your bills are consolidated, we can offset both the delivery and supply charges with Community Solar
In certain states if you have rooftop panels, you can still elect to receive community solar credits as well. Please contact one of our community solar experts at (866) 534-7839 to find out if you can still benefit from community solar.
No, the panels are owned by Con Edison Solutions, so we take care of the installation and maintenance .
If you move to a new place with the same utility service, then you can remain a subscriber – we’ll just need your new account information. If you move outside of the service territory, we can see if there are other Con Edison Solutions Community Solar Farms available or you can transfer your agreement to a friend/family member. Please provide us advance notice if you are moving
Your subscription to a community solar program `does not change your relationship with your local utility regarding power outages or electrical emergencies. If you ever have a problem with your electricity, contact your utility immediately just as you do now.
In certain states you are able to receive community solar credits from multiple solar farms. Please contact one of our community solar experts at (866) 534-7839 to find out if you can still benefit from community solar.
It’s possible we may have another project near you that is available if one is “sold out”. If not, we encourage you to complete the enrollment form, so that you are on our waiting list. If we begin taking subscriptions again, we will contact you.
Subscribers must be in the same utility service area as the solar farm.