New York Residential & Small Business Electricity Supply (Variable Price) Agreement General Terms & Conditions


Customer Disclosure Statement


Variable Price, reflecting the cost of electricity, including energy, capacity, settlement, ancillaries, related transmission and distribution charges and other market-related factors; plus all applicable fees, charges, costs, expenses, margins, and gross receipts tax.

Agreement Length

Month-to-month until terminated by either party.

Rescind Process

Residential customers may rescind this agreement without a termination fee by calling
1-888-320-8991 within 4 business days of receipt of the agreement.

Amount of Early Termination Fee

None. You may cancel this agreement at any time.

Late Payment Fee

Customer will pay each invoice in full within 20 days of the invoice date or be subject to a late payment charge of 1.5% per month, calculated by multiplying the customer’s outstanding balance by the number of days such balance remains unpaid.

Renewal Provision

This agreement will automatically renew on a month to month basis at the same terms unless ConEdison Solutions obtains the customer’s authorization (either written or verbal with verification) after customer has received a written notification of the renewal terms not less than 30 days nor more than 60 days prior to their effective date.  Customer shall have 4 business days from receipt of the first billing statement after such renewal terms become effective to reject such renewal terms and cancel the renewal agreement. 

Guaranteed Savings

This agreement offers no guaranteed savings. 

1. RIGHT TO CANCEL: You may cancel this Agreement within four (4) business days of your receipt of the Agreement by contacting ConEdison Solutions by telephone at 1-888-320-8991 or by email at Any cancellation after the fourth business day is subject to the provisions of §8 below.

2. BILLING AND PAYMENT: Your price under this Agreement will be a variable price set by ConEdison Solutions based on market conditions and the way your account uses energy. Your price may change over the term of the Agreement such that it may be higher or lower than the price you would have paid had you remained with your Local Distribution Company (LDC). Payment is due within twenty (20) days from the date on the invoice. Late payments or partial payment balances will be subject to a 1.5 % per month late fee, or the maximum rate allowable by law, whichever is less. Your bill will be based on monthly meter readings by your local utility or LDC. In the event that your LDC later adjusts its meter reading for any reason, we will make a similar adjustment to your bill. We can provide you with a budget-billing plan or payment agreement if you need one. You shall reimburse ConEdison Solutions for any collection fees we incur in collecting your outstanding invoices. If you are currently assessed a service charge, your service charge may continue through the term of this agreement.

3. DISPUTED INVOICES: You shall notify your LDC in writing of any disputed bill, stating the reason for the dispute, within twenty (20) days of receiving the bill and pay the undisputed part of the bill.

4. TITLE AND TAXES: Unless we notify you otherwise, title to the electricity sold hereunder shall pass from us to you when it is delivered to your LDC. Prices set forth herein include transportation to your LDC. You shall be responsible for, and shall reimburse ConEdison Solutions for, any transfer, sales or other taxes and charges related to this transaction, however designated, imposed upon the transfer of title or the transporting or delivering of electricity, and such tax will be separately stated on your bill, unless, prior to execution of this Agreement, you have given us applicable, valid tax exemption certificates. Your price includes all applicable Gross Receipts Taxes. All other applicable taxes will be stated separately on your bill.

5. FORCE MAJEURE: Except for your obligation to make payments when due, neither party shall be liable to the other for any delay or failure to perform caused by an occurrence of Force Majeure. “Force Majeure” means occurrences beyond a party’s reasonable control, including, without limitation, acts of God, strikes, lockouts or other industrial disturbances, acts of terrorism, wars, blockades, insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, hurricanes, storms, floods, washouts, civil disturbances, explosions, breakage, shortage or unavailability of transmission facilities, and actions of any governmental authority or your LDC which result in conditions, limitations, rules, or regulations that materially impair either party’s ability to perform hereunder. The affected party shall give to the other reasonably prompt and detailed notice of the occurrence of any Force Majeure relied upon.

6. LIMITATION OF LIABILITY: ConEdison Solutions’ liability in connection with this Agreement shall in no event exceed the difference between the reasonable price of replacing any undelivered electricity and its price under this Agreement. NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL (INCLUDING LOST PROFITS OR REVENUE), INCIDENTAL, OR PUNITIVE DAMAGES FOR CLAIMS ARISING UNDER THIS AGREEMENT.


8. TERM. The Term of this Agreement shall be month-to-month until terminated by Customer in accordance with § 9 or ConEdison Solutions in accordance with § 10.

9. TERMINATION OF AGREEMENT BY CUSTOMER: You may terminate this Agreement at any time, without penalty or termination fee, by calling ConEdison Solutions at 1-888-320-8991 or by emailing ConEdison Solutions at or by sending a letter via regular mail to ConEdison Solutions, Attn: Contract Termination, P.O. Box 350 White Plains, NY 10605. You may also terminate your ConEdison Solutions contract by signing up with another electricity provider or by contacting your LDC at the phone number within the provided table. Your account will be terminated from ConEdison Solutions’ service in accordance with the rules and regulations of your LDC. If your notice of cancellation is not given at least 15 days prior to your next meter reading, you may request a special meter reading which is typically subject to a service charge. Upon termination, payment will be due to ConEdison Solutions for all outstanding charges (including any late payment fees) for electricity provided prior to the effective date of the termination.

10. TERMINATION OF AGREEMENT BY CONEDISON SOLUTIONS: ConEdison Solutions reserves the right to terminate this Agreement at the end of any monthly term of this Agreement. In the event that service is terminated pursuant to this Section, you shall pay, upon being billed, all outstanding balances and any other costs incurred by ConEdison Solutions. We will notify both you and your LDC of the termination of this Agreement at least 15 days prior to the effective date of termination.

11. PRIVACY STATEMENT: ConEdison Solutions will not give or sell your personal information to any unaffiliated party without your consent, unless we are required to do so by law, or it is necessary to protect our services, enforce our terms of service, or to prevent a violation of another party's rights. However, we may share your information with our agents so that they may perform services for us and, if our business or any portion of our business is sold, assigned to, or acquired by another entity, your customer information may also be transferred to that entity as one of our business assets.

12. GENERAL PROVISIONS: This Agreement shall extend to and be binding upon the respective successors and permitted assigns of the parties; provided, however, that you may not assign this Agreement without our prior written consent, and any purported assignment without such consent shall be void. This agreement maybe assigned by ConEdison Solutions to another licensed service provider upon no less than 30 days notice before the next meter reading in which such assignment will take effect. This Agreement sets forth the entire agreement between the parties respecting this subject matter, and all prior agreements, understandings, and representations, whether oral or written, are merged in this Agreement. You may not modify the terms of this agreement. Other than changing the price in accordance with §2, ConEdison Solutions may only modify the terms of this agreement only with your affirmative consent via an executed agreement containing the modified terms or a recorded phone call or electronic signature indicating your acceptance of the modified terms. No waiver of any right under this Agreement shall be effective unless it is in writing and signed by an authorized representative of the party granting such waiver and no such waiver or failure to enforce a term or provision of this Agreement on any occasion shall be construed as a waiver of the same or any other term or condition on any other occasion.

13. CUSTOMER COMPLAINTS OR DISPUTES: Customers with complaints or disputes with ConEdison Solutions’ service or invoices may contact ConEdison Solutions’ Customer Service Center at 1-888-320-8991. ConEdison Solutions will attempt to address any customer complaint within fifteen (15) days of its receipt. You may also contact your LDC at the phone number provided in the following table:

Local Distribution Company Phone
Con Edison Company of New York 1-800-752-6633
New York State Electric & Gas 1-800-572-1111
National Grid 1-800-642-4272
Orange & Rockland Utilities 1-877-434-4100
Rochester Gas & Electric 1-800-743-2110

14. NON-RESIDENTIAL CUSTOMER COMPLAINTS: If a Non-Residential Customer complaint is not resolved within 60 days, Non-Residential Customers may also contact the New York State Department of Public Service's (DPS) to address inquiries and information regarding ESCOs and the competitive retail energy market at 888-697-7728. The DPS monitors Non-Residential Customer complaints, but does not resolve these complaints. An excessive number of complaints may lead to action by the Public Service Commission. You may also pursue any legal remedies, including bringing a dispute to Small Claims Court, if it involves an amount within such court’s jurisdiction.

15. ENVIRONMENTAL INFORMATION DISCLOSURE: Information regarding the product you are purchasing is available at In the event that you are purchasing Green Power or Wind Power from ConEdison Solutions, Green-e Energy certifies that the wind portion of the product purchased meets the environmental and consumer standards established by the non-profit Center for Resource Solutions. For more information on Green-e Energy certification requirements, log on to

16. RESIDENTIAL CUSTOMER COMPLAINTS: If a Residential Customer complaint is not resolved within 60 days, residential customers may seek resolution from the New York State Department of Public Service (DPS) Office of Consumer Services or address inquiries and information regarding ESCOs and the competitive retail energy market at 888-697-7728. Residential customers may also contact the New York State DPS Office of Consumer Services by writing to them at 3 Empire State Plaza, Albany, New York 12223, or by calling 1-800-342-3377, or via the Internet at

17. GOVERNING LAW: This Agreement shall be governed by and construed in accordance with the laws of the State of New York without recourse to such state’s choice of law rules, except that any dispute regarding the use of electronic signatures and records to form this Agreement shall be determined pursuant to the Electronic Records and Signatures in Global and National Commerce Act, 15 U.S.C. §§ 7001-7031. This Agreement is also subject to the Home Energy Fair Practices Act (HEFPA) for residential customers. This Agreement is subject to all valid and applicable legislation and to all present and future orders, rules, and regulations of authorities having jurisdiction and both parties agree to comply with all such applicable laws, orders, rules and regulations.


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ConEdison Inc. Company