Frequently Asked Questions


How will I be billed?
Your ConEdison Solutions electricity supply charges will be combined with your utility delivery services on a single bill from your regular utility. You will continue to pay your utility just as you do now.

Am I going to receive multiple bills if I sign up?
No. ConEdison Solutions charges will appear on your local utility bill.

When will my program take effect?
Once your account has been successfully enrolled, you will receive a confirmation letter and ConEdison Solutions will begin supplying your electricity in about 20 days. Then in about two months your regular utility bill will show ConEdison Solutions electricity supply charges.

Will I get a confirmation when I enroll online?
You will receive an e-mail confirmation of your enrollment request, and you will receive a confirmation letter in the mail once we get confirmation that your switch was accepted by your utility.

What is the source of your electricity?
We typically purchase electricity on the open market. Our electricity is composed of several sources that are similar to electricity supplied by your utility. See details on our content labels.

Can I get a budget billing?
Yes! ConEdison Solutions offers budget billing.

Is there any fee for switching?
No. ConEdison Solutions does not charge any fees to enroll and your utility does not charge any fees for switching.

What happens after I switch?
ConEdison Solutions will supply your electricity and your utility will deliver the electricity just as before. The transition is invisible to you. Your utility continues to maintain the infrastructure of wires, read the meters, and respond to emergencies so you receive the same level of service and the same reliability.

After I switch, who do I call in case of emergency?
You will continue to call your local utility in the case of emergencies, just as before. Your local utility is still responsible for delivering electricity to you safely and reliably, without any change in level of service.

Is the program transferable if I move?
If you are moving, please contact our customer service department to transfer your account.

 SMALL BUSINESS ELECTRICITY
 
Connecticut

Eversource-CL&P

UI

Washington DC

Pepco

Illinois

ComEd

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Pepco

Massachusetts

National Grid

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Con Edison

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O&R

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MET-ED

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PPL

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ConEdison Inc. Company