FAQs

What products and services does ConEdison Solutions offer?

ConEdison Solutions offers a broad range of energy services including electricity supply, energy efficiency solutions, performance contracting, solar PV, and environmentally-friendly Wind Power.

What types of customers does ConEdison Solutions serve?

ConEdison Solutions offers electricity supply solutions to small businesses, mid-sized businesses, large businesses, governmental agencies, municipalities, aggregations, schools and other institutions throughout Connecticut, District of Columbia, Delaware, Illinois, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania and Texas.

ConEdison Solutions offers electricity supply solutions to residential customers in Connecticut, Massachusetts, New York, and Pennsylvania.

ConEdison Solutions offers solar PV solutions to mid and large sized businesses, schools and institutions primarily in New Jersey and Massachusetts.

ConEdison Solutions offers Energy Efficiency services to federal, state, and local government entities, as well as schools and universities throughout the U.S.

How long has ConEdison Solutions been in business?

ConEdison Solutions has been in business since 1997.  Our parent company, Consolidated Edison, Inc., has been in business since 1823, and is one of the nation’s most established energy companies.   To learn more about Con Edison, please visit www.conedison.com.

Is ConEdison Solutions affiliated with any organizations?

Yes.  ConEdison is affiliated with local and regional organizations.  Some examples include: the Manhattan Chamber of Commerce, the Philadelphia Chamber of Commerce, BOMA NY & NJ, and more.  For a full list of our affiliations, please contact 1-800-316-8011.

Electricity – for Businesses, Schools, Government Agencies, Aggregations

What is electricity deregulation and “Choice” and how does it affect me?

Electricity deregulation is the restructuring of the electricity markets, allowing customers to choose where to buy their power (just like they can choose their phone company).  In deregulated markets, the distribution function remains regulated, where the utility company is responsible for delivering the energy to customers and maintaining the power lines and reliability of the system.  Energy Choice is the term used to describe customers’ ability to choose their energy supplier.  Deregulated markets, or markets open to competition/choice, allow customers to shop for the energy price and product that most suits their business needs.  Electricity retailers or ESCOs compete for consumer business by offering products different than the utility or prices lower than the utility. 

In which states does ConEdison Solutions sell electricity supply?

ConEdison Solutions is licensed to sell electricity supply to businesses in Connecticut, District of Columbia, Delaware, Illinois, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania and Texas
 

What types of products does ConEdison Solutions offer?

ConEdison Solutions offers a range of electricity products.  Among the most popular are Fixed Price options, Variable LMP-based products, Heat Rate products (Texas), and Wind Power solutions.  Our products are available for contracts ranging from 1 month to 36 months or longer.  To learn about the different products ConEdison Solutions offers in your area, please contact us at 1-800-316-8011 or visit our product page.

How does ConEdison Solutions bill businesses for electricity supply?

ConEdison Solutions primarily bills customers in one of two ways.  The first is through a monthly bill sent from our Valhalla, NY headquarters.  The second is through charges listed directly on the utility bill; this option is offered to customers in certain utilities where consolidated billing is available.  To find out if consolidated billing is available in your area, please contact us at 1-800-316-8011.

Will the reliability of my electricity be affected if I switch from my utility to ConEdison Solutions?

No.  Since your electricity will continue to be delivered by your utility (local distribution) company, there will be no change to the reliability of your service. 

In the event of a power outage or emergency, who do I call?

You will continue to contact your utility company, regardless of who supplies your power, as the utility company is responsible for delivering the power to you.

Who should I call when I have questions about my ConEdison Solutions bill?

Call our customer service center  1-888-210-8899.

Will new equipment need to be installed if I switch to a supplier?

No new equipment or physical changes are required.  Your electricity will continue to be delivered through your utility’s power lines.

If I enroll with ConEdison Solutions do I have to notify the utility company?

No.  ConEdison Solutions will notify your utility company of the switch.

If I enroll with ConEdison Solutions can I switch back to my utility later?

Yes.  If you decide to go back to the utility company, you can do so subject to the terms of your contract with ConEdison Solutions.

Will my utility company treat my company/account any differently if it is enrolled with an alternate supplier like ConEdison Solutions?

No.  Your utility company is required to provide equal service to all of its customers regardless of who they buy their power from.  Your utility company is still responsible for delivering the power to you, and will continue to do so regardless of who your supplier is.

What is a Watt, Kilowatt, Megawatt, Demand, On & Off Peak Usage?

• Watt (W)—Basic unit of measure of electric power (measures the rate of energy conversion).
• 1 Kilowatt (kW) = 1,000 W
• 1 Megawatt (MW) = 1,000 kW = 1,000,000 W
• Kilowatt Hour (kWh)—Power in kilowatts multiplied by time in hours. (Customers are billed for monthly electricity use in terms of kilowatt hours.)
• 1 kWh = 1 kW x 1 hour. 
• 1 Megawatt Hour (MWh) = 1,000 kW x 1 hour
• Demand – Demand is a measurement of the peak power “demanded” by a customer over a relatively short period of time (measured in kW or MW).  If kWh is equivalent to a car’s odometer, kW would represent the speedometer. 
• On Peak & Off Peak Usage – Each utility determines certain hours of the day that are expected to have higher than average demand for electricity.  Those hours are deemed “peak” hours and electricity tends to cost significantly more than during “off-peak” hours.  Typically, peak hours are in the 8 a.m. to 6 p.m. range.  Wholesale peak hours are 7 a.m. to 11 p.m. (16 hours).