Penelec FAQs

Which Penelec service classes are eligible for this offer?
Residential accounts (RS) are eligible.  Penelec time-of-use accounts are not eligible for the current offer.

Is the ConEdison Solutions price a direct comparison?
The ConEdison Solutions price is a direct "apples-to-apples" comparison to the Penelec Price to Compare which includes the cost of electricity generation, transmission, and gross receipts tax.

Are there enrollment or cancellation fees?
With ConEdison Solutions, there are no enrollment switching or cancellation fees.

What will happen to my bill?
ConEdison Solutions’ price will replace the Penelec electricity generation and transmission portions of the bill.

Why should I shop for electricity?
Just like you shop for any household item, you can shop for your electricity to find the best deal and the best service for your needs. Remember, saving just one cent per kWh could translate into more than $120 a year in savings, depending on usage.

How does enrolling affect my electricity service and billing?
There are no changes other than paying a lower price. ConEdison Solutions will arrange the supply of electricity and Penelec will deliver it just as before you switched. Penelec continues to read your meter, handle the billing, and respond to any emergencies.

Will I still receive Budget/Level Billing?
Yes. If you are currently participating in a budget/level billing plan with Penelec, you will be able to receive a budget/level bill if you enroll with ConEdison Solutions.
How long will it take to switch?
The effective date of your choice depends on your next meter read date and can take three to eight weeks. You will receive a Welcome Letter from ConEdison Solutions within two weeks of Penelec’s acceptance of your enrollment.

Will I receive the same Penelec monthly bill when I switch to ConEdison Solutions?
Yes. You will receive a single monthly bill from your electric utility, Penelec, and ConEdison Solutions charges will be included within this single bill.

How do I know that a different supplier will provide reliable service?
If you choose a new electricity supplier, the quality, reliability, and maintenance of your electric service will not change. Your current electric utility will continue to provide the same distribution service. And electricity suppliers must be licensed by the Public Utility Commission (PUC) to do business in Pennsylvania.

What is the Penelec Price to Compare?
The Price to Compare is the price per kilowatt hour (kWh) your electric distribution company, Penelec, will charge. As you shop for electricity, ask competitive suppliers to provide you with a Price to Compare so that you can make an apples-to-apples comparison on the price for the generation portion of your bill.

Who should I call about outages and repairs?
You will still call your electric utility about power outages and repairs.

Are all taxes included in the price?
Yes. The ConEdison Solutions price includes gross receipts tax.

What is gross receipts tax (GRT) on sales of electric energy?
Gross receipts tax is paid by both the electric distribution company and the electricity supplier on the basis of the company's or the supplier's gross receipts from the sale of electric generation supply within the Commonwealth of Pennsylvania. ConEdison Solutions includes GRT in our electricity residential prices.

Is switching popular in Pennsylvania?
Millions of consumers have already taken advantage of the benefit of switching their electricity supplier in Pennsylvania.

ConEdison Solutions is fully licensed and approved by Pennsylvania and there are no sign-up or cancellation fees.


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ConEdison Inc. Company