FAQs - General
What products and services does ConEdison Solutions offer?
Through its innovative and comprehensive 360 Energy Integration approach, ConEdison Solutions provides programs, services and solutions designed to achieve the energy objectives of its clients. ConEdison Solutions offers a broad range of energy alternatives including electricity supply advisory and procurement, energy efficiency solutions, energy saving performance contracting, Solar PV and environmentally-friendly Wind Power along with innovative project financing options.
How long has ConEdison Solutions been in business?
ConEdison Solutions has been in business since 1997. Our parent company, Consolidated Edison, Inc., has been in business since 1823, and is one of the nation’s most established energy companies. To learn more about Con Edison, please visit www.conedison.com.
Is ConEdison Solutions affiliated with any organizations?
Yes. ConEdison is affiliated with local and regional organizations, charities, etc. Some examples include: the Manhattan Chamber of Commerce, the Philadelphia Chamber of Commerce, BOMA NY & NJ, the Ronald McDonald House, and more. For a full list of our affiliations, please contact 1-800-316-8011.
How do I become eligible for an energy efficiency rebate?
Please visit ENERGY STAR’S website for more information on energy rebates,
or visit your local utility’s website for more information.
Who should I call when I have questions about my ConEdison Solutions bill?
Call our customer service center. General Contact: 1-888-210-8899
Our call center is open Monday through Friday from 9:00 a.m. to 5:00 p.m EST
Or email us your comments at firstname.lastname@example.org or use our contact us form at any time with your questions.
In the event of a power outage or emergency, who do I call?
You will continue to contact your utility company, regardless of who supplies your power, as the utility company is responsible for delivering the power to you.
What is a Watt, Kilowatt, Megawatt, Demand, On & Off Peak Usage?
- Watt (W)—Basic unit of measure of electric power (measures the rate of energy conversion).
- 1 Kilowatt (kW) = 1,000 W
- 1 Megawatt (MW) = 1,000 kW = 1,000,000 W
- Kilowatt Hour (kWh)—Power in kilowatts multiplied by time in hours. (Customers are billed for monthly electric use in terms of kilowatt hours.)
- 1 kWh = 1 kW x 1 hour.
- 1 Megawatt Hour (MWh) = 1,000 kW x 1 hour
- Demand – Demand is a measurement of the peak power “demanded” by a customer over a relatively short period of time (measured in kW or MW). If kWh is equivalent to a car’s odometer, kW would represent the speedometer.
- On Peak & Off Peak Usage – Each utility determines certain hours of the day that are expected to have higher than average demand for electricity. Those hours are deemed “peak” hours and tend to cost significantly more than “off-peak” hours. Typically, peak hours are in the 8 AM to 6 PM range. Wholesale peak hours are 7 AM to 11 PM (16 hours).